Are application networks the key to survival for large organizations?

Large organizations aren’t nimble enough to launch new, innovative solutions to meet customer demands and get ahead of the competition. The barriers to entry—for every industry— have evaporated. Start-ups are disrupting everything from financial services, to crowd-sourced insurance, to customizable …

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Insurers shouldn’t overlook internal operations on their Digital Transformation journey

One of the biggest challenges companies face today is how to evolve with the digital era to stay relevant. Technology trends like the Internet of things (IoT), big data and machine learning are reshaping entire industries. But nearly half of insurers …

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Digital Insurance Customer Experience: Think Big, Start Small, Move Fast

insurance-customerexperience-1024x341The insurance industry has historically been risk averse and late adopters of new technologies, but the landscape is changing rapidly. New start-ups are leveraging a myriad of new technologies, and customer interactions have become almost completely digital. The current generation …

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Insights from Craig Beattie and Rod Willmott on how to deliver products like an InsurTech

insurance-webinar-1024x341This week we conducted our first of a series of insurance webinars. The subject for this webinar was how to deliver new products like an InsurTech. What we mean by InsurTech is the increased, easily accessible and relatively low-cost access …

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20 Stats about how the future of insurance depends on customer experience

insurance_cxIn a fast changing and increasingly competitive industry, insurance carriers must put the customer experience at the center of their business strategy in order to improve customer loyalty and compete with insurtechs. Here are 20 statistics illustrating that the future of …

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